Last Updated: 01-January-2026
At Shivani Diagnostic Centre (“Shivani Diagnostic”, “we”, “our”, “us”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal and sensitive information when you visit and interact with our website and services.
By accessing or using our Website (https://www.shivanidiagnostic.com) and submitting information through it (including when booking lab tests, home sample collection, and doctor appointments), you agree to the practices described in this policy.
1. Information We Collect
We may collect personal and sensitive information about you when you use our Website and services. The types of information we collect include:
a. Personal Information
- Full Name
- Contact Number
- Email Address
- Postal Address
- Age, Gender
b. Health & Medical Information
- Requested diagnostic tests
- Clinical details or symptoms you provide
- Doctor appointment preferences
c. Usage Information
- IP address
- Browser type
- Pages visited
- Time spent on pages
- Interaction data
d. Technical & Device Information
- Device type
- Operating system
- Cookies and similar technologies
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage bookings for lab tests, home sample collection, and doctor appointments.
- To communicate with you via SMS, email, and calls regarding your requests and confirmations.
- To personalize your experience and improve our Website.
- To send important notices, updates, and reminders related to your services.
- To comply with legal and regulatory requirements.
3. Legal Basis for Processing Your Data
We collect and use your personal data based on your consent and for legitimate purposes related to providing diagnostic and appointment services. Your ongoing use of the Website implies consent to this Privacy Policy.
4. Sharing Your Information
Your personal information may be shared with:
- Partner diagnostic facilities and laboratories for performing tests.
- Healthcare professionals for scheduling appointments
- Service providers who support our technical infrastructure and communication systems.
- Law enforcement, regulators, or government authorities when required by law.
- We do not sell your personal information to third parties.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Improve performance
- Analyze usage trends
You may modify your browser settings to disable cookies, but this may affect certain features of the Website.
6. Data Security
We implement reasonable technical and administrative safeguards to protect your personal and sensitive data from unauthorized access, disclosure, or misuse. However, no system can be completely secure; we cannot guarantee absolute protection.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, or to resolve disputes.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Request deletion of your personal data.
- Opt out of promotional communications.
To exercise any of these rights, please contact us using the details below.
9. Links to Other Websites
Our Website may contain links to third-party sites (for payments, partners, or external content). We are not responsiblefor the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The Last Updated date at the top reflects the last revision. By continuing to use the Website after updates are posted, you accept the revised policy.
11. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or how your data is handled, please contact us:
📍 9-B Bhawanipur Colony, Annapurna Road, Indore, MP – 452009
📞 0731-2482243 / 4053074
📧 shivanidiagnostic396@gmail.com